Each student will have outreach from an Isolation manager—a Syracuse University Staff member—who will provide additional support and serve as the main point of contact for all non-medical and non-emergency related issues. Isolation managers are available afterhours and on weekends for the duration of quarantine or isolation. They reach out to students within 24 hours of being assigned to isolation, and are responsible for facilitating all student services needs including facilities, food services, academic and logistical assistance (e.g. comfort items, how to get packages and deliveries, the process for being cleared by the Barnes Center for release). Students can obtain health and counseling services by calling the Barnes Center, and if they need to be seen in person they are provided with transportation to and from the Barnes Center from the isolation site.
Rooms are pre-stocked with shelf-stable snacks, drinks, condiments and plastic utensils. Meals are delivered to each isolation location and labeled with the student’s name. Students can order food for delivery, as long as they use a contactless payment method. Students can also have pharmacy items delivered by the Barnes Center pharmacy and the Bookstore.
All students in isolation are provided a detailed guide that includes:
- Contact information
- What to pack
- Isolation procedures and policies
- Health, Wellness and Pharmacy information
- Food Services and outside food delivery information
- Laundry services and schedules, if applicable
- Facilities information, if applicable
- Academic information
- Information about engagement and activities
- Package drop-off and delivery
- Additional information about COVID-19