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Frequently Asked Questions

These Frequently Asked Questions are updated regularly. Please check this page often to ensure that you have the most up-to-date information.

COVID Levels

For all students, faculty and staff who are vaccinated and who have received a booster (when eligible), masks are required at all times during academic instruction (inclusive of classrooms, laboratories, libraries and lecture venues). Masks are also required during non-academic events and in certain facilities, as determined by a public health risk assessment. These exceptions will be communicated directly as appropriate, to include the installation of signage as required. Masks are strongly recommended when indoors on campus, and outdoors in the presence of others.

For vaccine-exempt individuals (approved religious or medical exemption), or if you have not yet received a booster dose of the COVID vaccine: masks are required at all times and in all facilities while on campus, and while outdoors when in the presence of others.

Masks are not required for JMA Dome visitors who have been fully vaccinated. Individuals who are vaccine-exempt or who have not yet been fully vaccinated must continue to wear masks, except when actively eating or drinking. Newborns to age 4 do not require a vaccination

Effective Saturday, March 26, 2022, attendees are no longer required to demonstrate proof of vaccination or a negative COVID test prior to entry to the JMA Dome.

It is possible that some performers scheduled to appear at the stadium in the future may require attendees to be masked, and we will communicate those requirements on a case-by-case basis.

Please visit our COVID Level page for a full explanation of each COVID level and accompanying requirements.

The Syracuse University Public Health Team, in collaboration with local and New York State public health officials, will recommend adjustments to the campus COVID alert level. Adjustments are based on their ongoing assessment of campus and community testing data, contact tracing information, and other factors indicative of COVID prevalence and transmission within the campus community.

The Public Health Team has not instituted absolute cutoffs for changing the mask policy, so that the university can be flexible in responding to how transmission is happening on campus. The team also considers how transmission is dispersed and the intensity of transmission on campus and in the community. For example, the appropriate measures to mitigate cases that arise from a single exposure event or may be very different than steps we take to exposures that are completely unrelated.

The University’s COVID level and associated masking policy will be announced via the University’s emergency broadcast notification system and will carry the notice Mask Guidance Update. Moving forward, changes to the COVID level and associated masking policy will be announced the same way. If you haven’t done so already, please log into your MySlice account to be sure your Orange Alert settings are up to date prior to the start of the semester. In addition, when masking guidance changes, our community will also be notified through:

  • campus email;
  • text message;
  • Twitter: @SUCampus and @SyracuseUNews
  • Facebook: @SUCampus and @SyracuseUniversityNews
  • Instagram Stories: @SyracuseU
  • Syracuse.edu/staysafe and news.syr.edu

Yes, any visitor to our campus – including guests and contractors – must follow the guidelines outlined for the COVID levels when on campus.

COVID-19 Vaccine Requirements

Vaccination is the single most important step that we can all take to protect ourselves, loved ones, our campus and community from severe COVID-19 infection, hospitalization and death. A widely vaccinated community safeguards the health, wellness and safety of our students, faculty, staff and the surrounding community. Vaccination is a critical factor that will allow Syracuse University to return to more normal operations.

Yes, you can receive another vaccine 28 days after your previous vaccine was administered.

If the same vaccine is available, you can receive your second dose in the U.S.

If the vaccine is not available in the U.S., you will need to restart the vaccination series with the new vaccine 28 days after your previous vaccine was administered.

All students, faculty and staff who access campus are required to be fully vaccinated and to receive a booster as soon as they are eligible.

Flu Vaccine Requirements

In consultation with the medical team at the Barnes Center at The Arch and the University’s Public Health Team, the University will again expect all members of our campus community who plan to routinely access campus during the 2021-22 academic year to receive the flu vaccine. Compliance with this requirement will be closely monitored.

Vaccination continues to be the best protection against illness and obtaining the flu vaccine helps our community reduce the impact of respiratory illness and make early diagnoses of COVID-19 more likely.

The University is making flu shots available on campus through a series of flu clinics open to all students, faculty and staff. Flu vaccine clinics for faculty and staff are already scheduled.

Vaccine clinics at the Barnes Center at The Arch for students are being scheduled.

Please bring your SU I.D. card and wear a face mask when you visit the flu clinic.

Students must also bring their pharmacy benefit card and health insurance card, as the flu shot will be billed to their insurance. Most health insurance companies cover the cost of a flu vaccine in full. Students who have a copay or medical charge applied will be billed accordingly. Please know ability to pay will not impact your access to services. Students actively enrolled in the Syracuse University Student Health Insurance Plan do not need to bring their insurance information.

Faculty and staff should also print and complete the Flu Vaccine Consent Form [PDF] to bring with you.

Please note, your flu vaccine must have been received after Aug. 1, 2021.

Students: If you receive your flu vaccine through another medical provider or at a pharmacy, you can upload your proof of vaccination to the Patient Portal using the following directions:

  • Log into the Patient Portal with your SU email and password. (You will be prompted to complete Microsoft’s Multi-factor Authentication in advance of accessing the Patient Portal if you have not done so previously.)
  • Select “Upload” on the main menu.
  • Follow the upload instructions
  • Select “Flu Vaccine Documentation” from the drop-down.
  • Add your proof of vaccination.

Faculty and Staff: Please fill out the Faculty/Staff Attestation Survey.

Students with religious or medical exemptions: Visit the Patient Portal to download the Medical-Religious Waiver. Once completed, submit your waiver via the “Upload” option in the Patient Portal. Students who already have a medical or religious exemption on file do not need to take any further action.

Faculty and staff: Please indicate your religious or medical exemption via the Faculty/Staff Attestation Survey.

COVID Testing

Effective May 23, 2022, the University suspended on-campus testing operations. Symptomatic students in need of COVID testing services can make an appointment at the Barnes Center by calling 315.443.8000. Faculty and staff requiring a COVID test are encouraged to utilize a community provider, your primary care physician or an at-home COVID test. At-home tests are currently available free of charge from the federal government.

Students can submit COVID-19 test results/documentation by logging into the Student Patient Portal. Log in using your SU NetID and password, click “Upload Forms,” select “COVID-19 Documents” and follow upload instructions.

Quarantine and Isolation

To learn more about quarantine and isolation protocols, please visit the Stay Safe COVID-19 Response Checklists webpage.

Effective May 23, 2022, the University is providing isolation housing to Syracuse University students who live on campus (residence hall or south campus apartments). Students living in off-campus housing are responsible for making isolation accommodation arrangements at their own expense. If you are not a Syracuse University student but are living on campus as part of a summer 2022 program or conference, please contact your program director for further information.

To learn more about quarantine and isolation protocols, please visit the Stay Safe COVID-19 Response Checklists webpage.

To our students, if you find yourself in this situation, there are ample resources and supports available to you. To review how the University will support you if you’re exposed, please review the materials located on the Support Resources for Students in Quarantine or Isolation webpage.

If a student tests positive, the University will deploy its response protocol, which prioritizes the health of the student as well as the safety and well-being of the community. While isolated on-campus, the student will receive outreach from a Quarantine and Isolation manager to support all academic, health, housing and dining needs.

For those students who are ill or asymptomatically positive, to the degree reasonably feasible, these isolated students will be encouraged to continue academic activities to the extent possible or be provided with academic accommodations due to illness. Professors will be notified of students who have to miss class for an extended period. Students impacted by COVID can continue their studies during the isolation and quarantine period with support from their faculty. Faculty are responsible for helping students keep up with the class so that they may rejoin at the end of their absence. This does not necessarily include remote class participation. Students with severe symptoms that make it impossible to keep up with their classes should contact Student Outreach and Retention for additional support at soar@syr.edu or 315.443.4357.

Each student will have outreach from a Quarantine and Isolation (QI) manager—a Syracuse University Staff member—who will provide additional support and serve as the main point of contact for all non-medical and non-emergency related issues. QI managers are available afterhours and on weekends for the duration of quarantine or isolation. They reach out to students within 24 hours of being assigned to quarantine or isolation, and are responsible for facilitating all student services needs including facilities, food services, academic and logistical assistance (e.g. comfort items, how to get packages and deliveries, the process for being cleared by the Barnes Center for release). Students can obtain health and counseling services by calling the Barnes Center, and if they need to be seen in person they are provided with transportation to and from the Barnes Center from the quarantine or isolation site.

Rooms are pre-stocked with shelf-stable snacks, drinks, condiments and plastic utensils. Meals are delivered to each isolation location and labeled with the student’s name. Students can order food for delivery, as long as they use a contactless payment method. Students can also have pharmacy items delivered by the Barnes Center pharmacy and the Bookstore.

All students in quarantine or isolation are provided a detailed guide that includes:

  • Contact information
  • What to pack
  • Quarantine or isolation procedures and policies
  • Health, Wellness and Pharmacy information
  • Food Services and outside food delivery information
  • Laundry services and schedules, if applicable
  • Facilities information, if applicable
  • Academic information
  • Information about engagement and activities
  • Package drop-off and delivery
  • Additional information about COVID-19

  • Students are approved to exit isolation if, after Day 5, their symptoms are resolved or resolving, as determined by Barnes Center health staff. According to CDC, NYS DOH and OCHD, such individuals may exit isolation but must wear a mask around others at all times through Day 10.
  • Some individuals may need to isolate longer, depending on the progression of their symptoms.
  • However, because masks cannot be worn while asleep, students who would be returning to an on-campus residence hall setting with a shared bedroom must remain in University-provided housing for the full 10 days. They will be able to leave isolation housing to attend essential activities but must continue to sleep in isolation housing.

In all instances, students must adhere to masking requirements in all settings where masks can be worn (such as the classroom). Students are strongly encouraged to wear well-fitting masks, such as KN95.

  • Following Centers for Disease Control and Prevention, New York State Department of Health and Onondaga County Health Department guidelines, the COVID-19 Response Checklists for students, faculty and staff have been updated to reflect the latest guidance on isolation and quarantine periods.
  • For many students who test positive, the period of isolation may be shorter than in past semesters.
  • As in the fall semester, fully vaccinated persons who are in close contact with someone who tests positive do not have to quarantine but do have to wear a mask for 10 days.
  • As a rule, anyone exposed to a COVID-positive individual should get tested five days following exposure and watch for symptoms for a period of 10 days.

Stay Safe Pledge

During a public health emergency, certain aspects of your medical information—including a positive COVID-19 test result—can be required to be shared with public health authorities, including the Barnes Center. Failure to notify Syracuse University of a positive test result may hinder accurate contact tracing and put your close contacts—including roommates, classmates and faculty—at risk of spreading the virus.

Financial Assistance

The pandemic has created financial hardship for many in our community. Please know there may be financial assistance available.

Facilities Considerations

We have installed signage across campus and in buildings reminding students, faculty, and staff to wear masks as required by our masking policy. If an individual feels that additional signage is needed in a particular building, please contact your building manager.

The University has already built out the infrastructure to comply with all Centers for Disease Control (CDC)-mandated cleaning and sanitation protocols, including increased cleaning of public spaces, bathrooms, HVAC systems and other components. Specifically, these include enhanced cleaning and sanitation of classrooms, laboratories, studios and performance venues, libraries, residence halls, dining halls, recreation spaces, gathering spaces and other high-traffic areas. The University utilizes disinfectants that have been identified by the U.S. Environmental Protection Agency (EPA) as appropriate to eliminate the SARS-CoV-2 virus (cause of COVID-19). For information on cleaning and disinfecting efforts in work areas, please visit ehss.syr.edu/about/covid-19-information/work-area-cleaning-and-disinfecting/

Localized cleaning devices may be used, but any localized air cleaning or purification device brought onto campus for individual use must meet the following criteria:

  1. Device must be UL or ETL listed and able to be plugged into a standard 115 V outlet.
  2. Device must be mechanical filtration device (device with removable/replaceable filters) with an AHAM rating.
  3. Devices relying on electrical fields/ions/sorbents/photocatalytic oxidation are not acceptable due to inconsistent data on effectiveness and must not be used.
  4. Ozone generating devices are unacceptable due to negative health effects and must not be used.

The individual or department procuring and bringing the device onto campus will be responsible for maintaining the device.

For Faculty and Instructors

Each classroom and department has been supplied with cleaning products so that students and faculty can sanitize their areas (desk or podium) when they arrive in the classroom. Hand sanitizing stations and disinfectant wipes are available immediately outside the classrooms and technology sanitizing supplies are available near the teaching areas.

Departments, schools and colleges can continue to request these supplies using the COVID-19 Supply Request Form. The requested supplies will be delivered directly to you, generally within 24 hours of the request. The items available include, but are not limited to, cloth and disposable masks, Clorox wipes, sanitizing wipes, disinfectant spray and hand sanitizers. These supplies continue to be provided at no cost to you for use on campus.

For more information on COVID-19 supplies, please contact Environmental Health and Safety Services (EHSS) at EHSS@syr.edu.

We have reviewed the ventilation system for each classroom on campus. Each classroom is unique and we have implemented the most viable strategies to safely manage the ventilation in each building. The ventilation strategies include:

  • Installing MERV 13 or higher filters whenever possible in building air handlers using return air from occupied spaces.
  • Increasing outdoor air ventilation rates where possible and when outdoor air conditions are favorable.
  • Deploying mobile combination UV-C and/or HEPA air cleaning systems in classrooms that have reduced air flow.

If you have specific concerns regarding the operation or maintenance of the HVAC system please contact your Building Supervisor.

Instructors with one or more students who cannot attend class due to COVID-related restrictions are required to assist those students so that they can resume participation in the class when their absence ends. Instructors are not required to provide remote instruction (hybrid participation) to these students, though they can if they want to. Instructors can record their classes if they wish, or they can provide course materials, assignments, etc. via e-mail and periodically check in with the students.

Requirements for quarantine or isolation have changed. Please review the updated COVID-19 Response Checklists. If you cannot teach due to illness, quarantine or isolation, you should make arrangements for continuity in your course as you would for any health issue. This may include, but is not limited to, teaching remotely, finding a substitute to meet class, inviting a guest speaker relevant to the course, or arranging alternative activities for students – faculty are best positioned to know what course of action is most appropriate for their courses and students.

Faculty who cannot teach in person because of isolation requirements may teach their courses online if they feel well enough. If they don’t feel well enough to teach, then deans and department chairs should employ the approaches they have always used when faculty become incapacitated.

Instructors and teaching assistants are invited to review updated tips from the Center for Teaching and Learning Excellence and the Office of the Dean of Students for setting and managing expectations in instructional spaces, managing difficult behavior and awareness of the role that stress or trauma may play in that behavior. Instructors may ask students to leave their class and should report any belligerent, aggressive or violent behavior to Community Standards (formerly the Office of Student Rights and Responsibilities) at studentconduct@syr.edu.