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Frequently Asked Questions

These Frequently Asked Questions are updated regularly. Please check this page often to ensure that you have the most up-to-date information.


Effective August 15, 2022, masking is optional in all settings on campus for all individuals, regardless of vaccination status, except where masking remains required by the New York State Department of Health (i.e., health care facilities).

The University strongly encourage all members of the campus community to consider masking based on an assessment of personal risk, especially when in large groups, high-density areas of campus, or in response to an exposure to a known COVID-positive individual.

The University’s masking policy remains subject to public health orders issued by the Onondaga County Health Department and New York State Department of Health and will be adjusted if directed by public health authorities.

COVID-19 Vaccine Requirements

Vaccination is the single most important step that we can all take to protect ourselves, loved ones, our campus and community from severe COVID-19 infection, hospitalization and death. A widely vaccinated community safeguards the health, wellness and safety of our students, faculty, staff and the surrounding community. Vaccination is a critical factor that will allow Syracuse University to return to more normal operations.

Yes, you can receive another vaccine 28 days after your previous vaccine was administered.

If the same vaccine is available, you can receive your second dose in the U.S.

If the vaccine is not available in the U.S., you will need to restart the vaccination series with the new vaccine 28 days after your previous vaccine was administered.

All students, faculty and staff who access campus are required to be fully vaccinated and to receive a booster as soon as they are eligible.

Flu Vaccine Requirements

The Barnes Center at The Arch strongly encourages all students to get the flu vaccine.

Vaccination continues to be the best protection against illness and obtaining the flu vaccine helps our community reduce the impact of respiratory illness and make early diagnoses of COVID-19 more likely.

The University will be making flu shots available on campus through a series of flu clinics open to all students. Vaccine clinics at the Barnes Center at The Arch for students will be announced during the fall 2022 semester.

Please bring your SU I.D. card and wear a face mask when you visit the flu clinic.

Students must also bring their pharmacy benefit card and health insurance card, as the flu shot will be billed to their insurance. Most health insurance companies cover the cost of a flu vaccine in full. Students who have a copay or medical charge applied will be billed accordingly. Please know ability to pay will not impact your access to services. Students actively enrolled in the Syracuse University Student Health Insurance Plan do not need to bring their insurance information.

Please note, your flu vaccine must have been received after Aug. 1, 2022.

Students: If you receive your flu vaccine through another medical provider or at a pharmacy, you can upload your proof of vaccination to the Patient Portal using the following directions:

  • Log into the Patient Portal with your SU email and password. (You will be prompted to complete Microsoft’s Multi-factor Authentication in advance of accessing the Patient Portal if you have not done so previously.)
  • Select “Upload” on the main menu.
  • Follow the upload instructions
  • Select “Flu Vaccine Documentation” from the drop-down.
  • Add your proof of vaccination.

Students with religious or medical exemptions: Visit the Patient Portal to download the Medical-Religious Waiver. Once completed, submit your waiver via the “Upload” option in the Patient Portal. Students who already have a medical or religious exemption on file for flu do not need to take any further action.

COVID Testing

The University is no longer operating an on-campus testing operations center for asymptomatic individuals. Symptomatic students in need of COVID testing services can make an appointment at the Barnes Center by calling 315.443.8000. Faculty and staff requiring a COVID test are encouraged to utilize a community provider, your primary care physician or an at-home COVID test.

At-home tests are available at a highly-subsidized cost in dedicated vending machines located across campus. Visit the COVID Testing page for locations. At-home tests are also available through the Barnes Center pharmacy and may be covered by your insurance carrier.

Although the test packaging indicates a “use by” date of July 2022, the Food and Drug Administration (FDA) has extended their use-by date to January 2023. Specifically, on July 8, 2022, the FDA granted an extension for the iHealth COVID-19 Antigen Rapid Test, which extended the shelf-life of these tests.

To read more about the FDA extension for these tests, visit: You can also check the status of the use-by date of your specific tests by visiting and entering the lot number found on the test packaging.

Students can report a positive COVID-19 test result by visiting the Barnes Center's Reporting a COVID-19 Test Result page and following the instructions.


To learn more about isolation protocols, please visit the Stay Safe COVID-19 Response Checklists webpage.

Effective May 23, 2022, the University is providing isolation housing to Syracuse University students who live on campus (residence hall or south campus apartments). Students living in off-campus housing are responsible for making isolation accommodation arrangements at their own expense.

All students will be required to isolate for up to 5 full days. If asymptomatic or symptoms are improving, on the morning of day 6 students will follow modified isolation guidelines through day 10. These guidelines will be provided to the student’s email account.

To learn more about isolation protocols, please visit the Stay Safe COVID-19 Response Checklists webpage.

To our students, if you find yourself in this situation, there are ample resources and supports available to you. To review how the University will support you if you’re exposed, please review the materials located on the Support Resources for Students in Isolation webpage.

If a student tests positive, the University will deploy its response protocol, which prioritizes the health of the student as well as the safety and well-being of the community. While isolated on-campus, the student will receive outreach from an Isolation manager to support all academic, health, housing and dining needs.

For those students who are ill or asymptomatically positive, to the degree reasonably feasible, these isolated students will be encouraged to continue academic activities to the extent possible or be provided with academic accommodations due to illness. Professors will be notified of students who have to miss class for an extended period. Students impacted by COVID can continue their studies during the isolation period with support from their faculty. Faculty are responsible for helping students keep up with the class so that they may rejoin at the end of their absence. This does not necessarily include remote class participation. Students with severe symptoms that make it impossible to keep up with their classes should contact Student Outreach and Retention for additional support at or 315.443.4357.

Each student will have outreach from an Isolation manager—a Syracuse University Staff member—who will provide additional support and serve as the main point of contact for all non-medical and non-emergency related issues. Isolation managers are available afterhours and on weekends for the duration of quarantine or isolation. They reach out to students within 24 hours of being assigned to isolation, and are responsible for facilitating all student services needs including facilities, food services, academic and logistical assistance (e.g. comfort items, how to get packages and deliveries, the process for being cleared by the Barnes Center for release). Students can obtain health and counseling services by calling the Barnes Center, and if they need to be seen in person they are provided with transportation to and from the Barnes Center from the isolation site.

Rooms are pre-stocked with shelf-stable snacks, drinks, condiments and plastic utensils. Meals are delivered to each isolation location and labeled with the student’s name. Students can order food for delivery, as long as they use a contactless payment method. Students can also have pharmacy items delivered by the Barnes Center pharmacy and the Bookstore.

All students in isolation are provided a detailed guide that includes:

  • Contact information
  • What to pack
  • Isolation procedures and policies
  • Health, Wellness and Pharmacy information
  • Food Services and outside food delivery information
  • Laundry services and schedules, if applicable
  • Facilities information, if applicable
  • Academic information
  • Information about engagement and activities
  • Package drop-off and delivery
  • Additional information about COVID-19

Financial Assistance

The pandemic has created financial hardship for many in our community. Please know there may be financial assistance available.

Facilities Considerations

The University has already built out the infrastructure to comply with all Centers for Disease Control (CDC)-mandated cleaning and sanitation protocols, including increased cleaning of public spaces, bathrooms, HVAC systems and other components. Specifically, these include enhanced cleaning and sanitation of classrooms, laboratories, studios and performance venues, libraries, residence halls, dining halls, recreation spaces, gathering spaces and other high-traffic areas. The University utilizes disinfectants that have been identified by the U.S. Environmental Protection Agency (EPA) as appropriate to eliminate the SARS-CoV-2 virus (cause of COVID-19). For information on cleaning and disinfecting efforts in work areas, please visit

Localized cleaning devices may be used, but any localized air cleaning or purification device brought onto campus for individual use must meet the following criteria:

  1. Device must be UL or ETL listed and able to be plugged into a standard 115 V outlet.
  2. Device must be mechanical filtration device (device with removable/replaceable filters) with an AHAM rating.
  3. Devices relying on electrical fields/ions/sorbents/photocatalytic oxidation are not acceptable due to inconsistent data on effectiveness and must not be used.
  4. Ozone generating devices are unacceptable due to negative health effects and must not be used.

The individual or department procuring and bringing the device onto campus will be responsible for maintaining the device.

For Faculty and Instructors

Each classroom and department has been supplied with cleaning products so that students and faculty can sanitize their areas (desk or podium) when they arrive in the classroom. Hand sanitizing stations and disinfectant wipes are available immediately outside the classrooms and technology sanitizing supplies are available near the teaching areas.

Departments, schools and colleges can continue to request these supplies using the COVID-19 Supply Request Form. The requested supplies will be delivered directly to you, generally within 24 hours of the request. The items available include, but are not limited to, cloth and disposable masks, Clorox wipes, sanitizing wipes, disinfectant spray and hand sanitizers. These supplies continue to be provided at no cost to you for use on campus.

For more information on COVID-19 supplies, please contact Environmental Health and Safety Services (EHSS) at

We have reviewed the ventilation system for each classroom on campus. Each classroom is unique and we have implemented the most viable strategies to safely manage the ventilation in each building. The ventilation strategies include:

  • Installing MERV 13 or higher filters whenever possible in building air handlers using return air from occupied spaces.
  • Increasing outdoor air ventilation rates where possible and when outdoor air conditions are favorable.
  • Deploying mobile combination UV-C and/or HEPA air cleaning systems in classrooms that have reduced air flow.

If you have specific concerns regarding the operation or maintenance of the HVAC system please contact your Building Supervisor.

Instructors with one or more students who cannot attend class due to COVID-related restrictions are required to assist those students so that they can resume participation in the class when their absence ends. Instructors are not required to provide remote instruction (hybrid participation) to these students, though they can if they want to. Instructors can record their classes if they wish, or they can provide course materials, assignments, etc. via e-mail and periodically check in with the students.

Requirements for isolation have changed. Please review the updated COVID-19 Response Checklists. If you cannot teach due to illness or isolation, you should make arrangements for continuity in your course as you would for any health issue. This may include, but is not limited to, teaching remotely, finding a substitute to meet class, inviting a guest speaker relevant to the course, or arranging alternative activities for students – faculty are best positioned to know what course of action is most appropriate for their courses and students.

Faculty who cannot teach in person because of isolation requirements may teach their courses online if they feel well enough. If they don’t feel well enough to teach, then deans and department chairs should employ the approaches they have always used when faculty become incapacitated.