Student Grievance Processes

Syracuse University makes every effort to resolve student complaints within the University, usually at the school/college or department level, using policies and procedures outlined in the University Course Catalog, the Student Handbook, College of Law Academic Handbook, or on the University Policies page. 

Students have the right to utilize any and all such administrative procedures to address concerns and/complaints in a timely a manner as possible. For procedures regarding:


If you have concerns about a course grade and are considering an appeal of that grade, please see Academic Rules: 8.4.6 Grades Appeals.

Information on how to file a complaint is available at Academic Integrity Policy under Reporting an Academic Integrity Violation.

For academic complaints not related to grades or academic integrity, please contact the department chair or academic dean for assistance.

Violation of Non-Discrimination Policy

If you are interested in filing an alleged violation of the University’s Policy on Non-Discrimination, information can be found in the Office of Equal Opportunity, Inclusion and Resolution Services (EOIRS) website at How to Report.

Americans with Disabilities Act

If you have a concern regarding academic accommodations or access to programs/services, please visit the Office of Disability Services.

If you feel you have been discriminated against based on a disability and are interested in filing a complaint or obtaining more information about your rights please visit EOIRS’s How to Report page.

If you have experienced or witnessed a bias-related incident and you would like more information on reporting the incident via an anonymous web-based reporting tool please visit STOP Bias.

Code of Conduct

If your concern relates to an alleged violation of the Code of Student Conduct, information about the conduct process for students and information on how to file a complaint can be found at the Office of Student Rights and Responsibilities. The College of Law’s Code of Student Conduct, including grievance procedures, can be found in the Academic Handbook.

Criminal Activity

If you were the victim of or witnessed criminal activity on campus and wish to file a report, please call the Department of Public Safety at 315.443.3728 or visit Report a Crime for more information.

Family Educational Rights and Privacy Act

Any student who has reason to believe that the University is not complying with FERPA or this policy should inform the University Registrar in writing. The Registrar shall promptly review all such allegations and initiate appropriate actions. For further information see Student Privacy Rights (FERPA).

Title IX

If you have experienced or witnessed an incident of sexual discrimination including sexual harassment you can obtain information on the process for filing a report by visiting EOIRS’s How to Report page.

University Ombuds

Provides faculty, staff and graduate students with an informal, confidential, impartial and independent resource to address concerns or questions openly without fear of retaliation or judgment. Please visit the University Ombuds page.

Other Complaint Processes for Students

For concerns not addressed in the previously listed topic areas, please consult the Syracuse University Grievance Procedures Policy. The Graduate School’s Grievance Resolution process for graduate students is available on the Policies and Requirements page. Complaint and grievance processes begin and are typically resolved at the department or school/college level.

If a complaint is not resolved satisfactorily internally (within the University), then students may file a complaint with the New York State Education Department (NYSED) which oversees higher education in New York. Their complaint process can be found at:…INFO.html.

Complaints may also be filed with the University’s accrediting agency, Middle States Commission on Higher Education. The Commission reviews complaints about substantive matters that are related to the quality of the institution or its academic programs.

Middle States Commission on Higher Education
3624 Market Street, 2nd Floor West, Philadelphia, PA 19104
Telephone: 267.284.5000
Email: Spanish: españ
General link: 

This information is provided in compliance with the Code of Federal Regulations, Chapter 34, §668.43(b)…se34.3.668_143&rgn=div8.

Distance Learning Students

Distance Learning Complaint Process for Out-of-State Students


Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000

Alabama Community College System
P.O. Box 302130
Montgomery, AL 36130-2130


Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505


Arizona State Board for Private Post-secondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007


Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave.
Little Rock, AR 72201


California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818

Attorney General’s Office, California Department of Justice, Attn: Public Inquiry Unit
PO Box 9044255
Sacramento, CA 94244-2550


Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202


Connecticut Department of Higher Education
61 Woodland St.
Hartford, CT, 06105-2326

Connecticut Department of Consumer Protection
165 Capitol Avenue, Room 110
Hartford, CT 06106
Consumer Complaint Hotline: 800.842.2649


Delaware Higher Education Office
John G. Townsend Building, Suite 2
Dover, DE 19901

Delaware Attorney General
Consumer Protection Wilmington: 820 N. French Street 5th floor
Wilmington, DE 19801

District of Columbia

District of Columbia, Office of the State Superintendent of Education
Higher Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002


Florida Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400


The right of appeal of the final institutional decision may be made to:

Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334


Hawaii Postsecondary Education Authorization Program
P.O. Box 541
Honolulu, Hawaii 96809


Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037


Illinois Board of Higher Education
1 North Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1404
Institutional Complaint Hotline: 217.557.7359


* Syracuse University is authorized by:
The Indiana Board for Proprietary Education
101, W. Ohio St., Suite 670,
Indianapolis, IN  46204-1984

Indian Commission for Higher Education
101 W. Ohio Street, Suite 670
Indianapolis, IN 46204


Iowa Student Aid Commission
450 E. Grand Ave., 3rd Floor
Des Moines, IA 50309


Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368          


Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512

Office of the Attorney General
Capitol Suite 118, 700 Capitol Avenue
Frankfort, KY 40601-3449


Louisiana Attorney General Office
Consumer Protection Section
PO Box 94005
Baton Rouge, LA 70804
1.800.351.4889, 225.326.6465

Louisiana Board of Regents
Attn: Nancy Beall or Dr. Larry Trembly
P.O. Box 3677
Baton Rouge, LA 70821-3677
225.342.4253  225.342.9318


Maine Department of Education
Anita Bernhardt - Complaints
23 State House Station
Augusta, ME 04333-0023

Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333


* Syracuse University has registered its distance education programs with the Maryland Higher Education Commission.

Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201

Office of the Attorney General, Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Consumer Protection Hotline: 410.528.8662


Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108


Michigan Department of Licensing and Regulatory Affairs
P.O. Box 30018
Lansing, MI 48909


*Syracuse University is registered as a private institution with the Minnesota Office of Higher Education pursuant to sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227


Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

Consumer Protection Division, Office of the Attorney General
PO Box 22947
Jackson, MS 39225-2947…contact (email)


Missouri Department of Higher Education
205 Jefferson Street, PO Box 1469
Jefferson City, MO 65102-1469 


Montana Board of Regents
Office of Commissioner of Higher Education, Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

Montana Office of Consumer Protection
2225 11th Avenue
PO Box 200151
Helena, MT 59620-0151


Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005

Nebraska Attorney General, Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
Consumer Protection Hotline: 800.727.6432


Nevada Commission on Post-secondary Education
8778 S Maryland Parkway, Suite 115
Las Vegas, NV 89123

New Hampshire

Patricia Edes
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301

New Jersey

New Jersey Higher Education
PO Box 542
Trenton, NJ 08625

New Jersey Division of Consumer Affairs
124 Halsey Street,
New Jersey 07102

New Mexico

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505

New York

New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234

North Carolina

Postsecondary Education Complaints
c/o Assistant Director of Licensure and Workforce
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515

North Dakota

Director of Distance Education and State Authorization
North Dakota University System
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217


Ohio Board of Regents
25 South Front Street
Columbus, OH 43215-4183

Ohio Attorney General, Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400


Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104

Oklahoma Office of the Attorney General, Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105


Oregon Higher Education Coordinating Commission
Office of Degree Authorization
775 Court Street NE, Salem, OR 97301

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096


Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333

Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120

Rhode Island

Rhode Island Office of the Postsecondary Commissioner
Shepard Building, 80 Washington Street Suite 524
Providence, RI 02903

Rhode Island Department of Attorney General, Consumer Protection Unit
150 South Main Street
Providence, RI 02903

South Carolina

South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201

South Dakota

South Dakota Secretary of State
State Capitol, 500 East Capitol Avenue
Pierre, SD 57501-5070

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre SD 57501-8053


Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243


* Syracuse University is not regulated in Texas under Chapter 132 of the Texas Education Code.

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752

Office of the Attorney General, Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548


Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111


Vermont Agency of Education, State Board of Education
120 State Street
Montpelier, VT 05620-2501

Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001


State Council of Higher Education for Virginia
101 N. 14TH St.
James Monroe Building
Richmond, VA 23219


Washington Student Achievement Council
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Suite 700
Charleston, WV 25301-2800

West Virginia Office of the Attorney General, Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
See also:…Process.pdf


Wisconsin Department of Safety and Professional Services
201 W. Washington Avenue, 3rd Floor
PO Box 8696
Madison, WI 53708


Wyoming Department of Education
2300 Capitol Avenue, Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050

Attorney General’s Office
123 Capitol Building, 200 W. 24th Street
Cheyenne, WY 82002

Puerto Rico

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900

Puerto Rico Department of Justice
PO Box 9020192
San Juan, Puerto Rico 00902-0192