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Housing and Meal Plan Refunds

Syracuse University will provide a prorated reimbursement of room and board payments to students who have left campus.

Housing and Meal Plan Refunds Frequently Asked Questions

Explanation of Spring 2020 Refunds

Refunds were issued in alignment with the following in mind:

Graduating Students

  • Housing: Credit balance was refunded to student
  • Meal Plans: Credit balance was refunded to student

Continuing Students

  • Housing: Credit balance was applied to your Bursar account
  • Meal Plans: The first $1,000 was issued in the form of SUpercard funds, with any amount over $1,000 applied to your Bursar account

Refund Timing

The deadline to request a refund for the Spring 2020 semester was June 22, 2020. If you would like to appeal and request a refund after the deadline, please email housing@syr.edu.

Housing and Meal Plan Refunds Frequently Asked Questions


  1. I was unable to travel to Syracuse University and move my belongings out by March 22. Will I be eligible for a refund or credit?
  2. What if I currently have an outstanding balance on my Bursar account? Will I still receive a credit or refund?
  3. I vacated my campus residence before spring break. Can I receive a larger refund or credit because of those extra days?
  4. Will you refund or credit my fees?
  5. Will you refund or credit my parking fees?
  6. Will Syracuse University issue refunds for tuition or program fees?
  7. I am an upperclassman. I do not plan to live in University housing in the 2020-21 academic year and will not need a meal plan. Instead of receiving a housing or meal plan credit, can I get a refund?
  8. I plan on transferring from Syracuse University and will not return to residential housing or need a meal plan. How do I request a refund?
  9. I lived off-campus and have not received a refund from my landlord. Can Syracuse University assist with getting a refund?
  10. I do not want my meal plan credit to be in the form of SUpercard food money. Can you give me a refund on my meal plan instead?
  11. I plan on studying abroad next semester. What happens if I have not used the $1,000 in SUpercard funds?

I was unable to travel to Syracuse University and move my belongings out by March 22. Will I be eligible for a refund or credit?

Yes. If you were unable to move your belongings out of campus housing by March 22, 2020, the amount of your refund or credit was not affected in any way. You are eligible for a refund or credit prorated to March 23, 2020.

What if I currently have an outstanding balance on my Bursar account? Will I still receive a credit or refund?

To the extent there is an outstanding balance due on a student’s Bursar account, the adjustment would be applied toward the balance first, before a refund is issued.

I vacated my campus residence before spring break. Can I receive a larger refund or credit because of those extra days?

No. The University prorated credits or refunds from March 23, 2020, the date that residential instruction was discontinued.

Will you refund or credit my fees?

Once you have met the conditions to receive the housing and meal plan refund or credit, the residential internet and cable access services fee will also be refunded or credited to your Bursar account following the same proration basis used for the Housing adjustment. 

There was no refund or credit for mandatory fees paid in Spring 2020, such as the health and wellness, activity, or co-curricular fee, as is consistent with the University’s Tuition, Fees, and Related Policies bulletin.

Will you refund or credit my parking fees?

The deadline to request a refund or credit for parking fees was April 30, 2020. Please email parkmail@syr.edu with questions about your refund or credit. 

Will Syracuse University issue refunds for tuition or program fees?

These are extraordinary times that necessitated flexibility in the decision-making process as the pandemic response evolved.  Though COVID-19 made it impossible for us all to be on campus together at the end of Spring 2020, we continued to innovate and develop ways to deliver the high-quality educational experience our students have come to expect from Syracuse University. We issued credits/refunds for room and board and meal plans, but maintained tuition and program fees to continue to support an enriching, credit-bearing experience for our students. 

Syracuse University recognizes that students and their families may be experiencing new financial hardship as a result of the pandemic. They can contact the Office of Financial Aid and Scholarship Programs to discuss their specific circumstances with a financial aid specialist. This office is accepting and reviewing appeals. Visit the Financial Aid website for more information.

I am an upperclassman. I do not plan to live in University housing in the 2020-21 academic year and will not need a meal plan. Instead of receiving a housing or meal plan credit, can I get a refund?

If you do not plan on living in University housing or purchasing a University meal plan during the 2020-21 academic year, these credits will be applied to tuition, fees, or any other billed charges on your Bursar account.

I plan on transferring from Syracuse University and will not return to residential housing or need a meal plan. How do I request a refund?

You should email housing@syr.edu to request a credit for your room and/or meal plan. Once the charges are cancelled, the credit is fed to the student’s Bursar account. You may then request a refund by logging into your MySlice account, and navigating to Student Services > View Student Account.

I lived off-campus and have not received a refund from my landlord. Can Syracuse University assist with getting a refund?

More than half of Syracuse University students live in housing that is not owned or controlled by the University, and the University has no legal recourse on behalf of those students to require refunds or rebates from their landlords. Students not living in University housing should engage directly with their respective landlord as to whether refunds or rebates will be made available. We hope that owners and landlords who provide homes to our students will provide some form of relief as we all share in shouldering financial burdens during these challenging times.

I do not want my meal plan credit to be in the form of SUpercard food money. Can you give me a refund on my meal plan instead?

If your prorated meal plan credit is less than $1,000, we have added that money to your SUpercard food balance, and you will have until the end of Spring 2021 to use it. If your prorated meal plan credit is more than $1,000, any amount above $1,000 was credited to your Bursar account.

I plan on studying abroad next semester. What happens if I have not used the $1,000 in SUpercard funds?

When you depart for your Spring 2021 semester abroad, you will be able to request a refund. Your SUpercard balance will be refunded, up to the $1000 that was credited to your card for Spring 2020 semester, and remaining funds will be added to your Bursar account.

 

Questions or Additional Information?

Please contact housing@syr.edu with any immediate questions. This page will be updated regularly with additional information and frequently asked questions.