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Student and Family Information

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Commit to keeping yourself and the Orange community healthy and safe from the spread of COVID-19.

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Latest Updates

How to Request a Mail-In COVID-19 Test Kit and Submit Results (Aug. 7)

Syracuse University has engaged LetsGetChecked, a highly reputable provider of at-home testing products, to supply FDA-approved, at-home COVID test kits at a heavily discounted cost to students. Read full update

Taking Courses Fully Online (July 31)

We are looking forward to welcoming you back to campus in just a few short weeks. Our focus continues to be the health and safety of our campus community this fall semester. With that in mind, your academic experience this fall will be a combination of in-person and online instruction. Read full update

Frequently Asked Questions about Student Testing (July 29)

Many of you have reached out to us with very specific questions about the testing process, what is expected, how to submit results and so on. We want to provide the answers to the most frequently asked questions we are receiving about testing. Read full update

At-Home COVID Testing Kits Available to Students (July 28)

If you have access to testing in your community, we encourage you to plan to be tested within a window of 7 to 10 days prior to your planned arrival on campus. Syracuse University has engaged a highly reputable testing company to make available FDA-approved, at-home COVID testing kits to students who might otherwise have difficulty accessing local testing. Read full update

Important Information for Students Quarantining on Campus (July 27)

As you prepare to travel to campus, please read this letter carefully. It contains important information related to your pre-arrival preparations this week, your arrival on campus and your quarantine period at Syracuse University. Read full update

July 23, 2020

Dear Students and Families:

Thank you to those who participated in our virtual information sessions yesterday regarding the New York State travel advisory. For those who could not join, recordings of the sessions are available on the Fall 2020 website.

As shared in my message to you earlier this week and during the travel advisory information sessions, the University has been actively working with hotels in the area to provide reduced rates for Syracuse University students affected by the New York State travel advisory and need to comply with the 14-day quarantine requirement. The list of hotels is now available on the Student and Family Information page.

I also want to remind students that if they have any financial concerns related to their plans to meet the 14-day quarantine requirement, there may be financial assistance available through the Office of Financial Aid and Scholarship Program. More information is available on the emergency funding webpage, including the applications for financial appeals.

I appreciate your understanding and patience as we work to address questions and concerns related to the travel advisory and quarantine requirement. Please visit the website for the most updated information, as well as the frequently asked questions page, which is updated regularly.


Amanda G. Nicholson, Ph.D.
Interim Deputy Senior Vice President
Division of Enrollment and the Student Experience

Virtual Information Sessions for Students and Families Affected by the New York State Travel Advisory (July 21)

We recognize the tough position many of our students and their families are in as a result of the travel advisory and quarantine requirement. To assist you, we will be holding informational Zoom meetings*, so you are able to make informed decisions relative to your individual circumstances.

 * Informational meetings were held July 22. Videos may be viewed here.

Additional Information for Students and Families Impacted by NYS Travel Advisory (July 21)

As a follow-up to the messages shared with our community in recent days, this contains additional details pertaining to New York State’s travel advisory for individuals traveling to New York from states with high infection rates of COVID-19 and from outside the U.S. Read full update

10 States Added to New York Travel Advisory and Quarantine Order (July 21)

The State of New York has announced the addition of 10 states to the New York State Department of Health’s existing travel advisory and quarantine order, significantly expanding the number of Syracuse University students who must quarantine for 14 days in New York State (or in another non-travel advisory state) prior to the start of the semester. Read full update

Important Update on Quarantine Requirement and On-Campus Housing Assignments (July 20)

This update addresses two subjects of great importance:

  1. the University’s policy and approach for students impacted by the New York State travel advisory and the 14-day quarantine required of all individuals who travel from impacted locations; and
  2. the status of on-campus housing assignments and move-in registration for all residential students.

Read full update

Stay Safe, Stay Healthy, Do Your Part (July 14)

This fall, we must each do our part in keeping ourselves and the Orange community healthy and safe. That's why we ask you to review the Stay Safe Pledge and commit to doing your part in preventing the spread of COVID-19. Learn more and take the Stay Safe Pledge

ICE Rescinds Directive Affecting International Students (July 14)

U.S. Immigration and Customs Enforcement (ICE) has rescinded its July 6 directive that international students who planned to enroll only in online classes would not be permitted to remain in the United States. Read full update

More Information for Students and Families

For Prospective Students: There is currently no disruption to the Admissions process for our residential and online degree programs. For more information on these programs, visit the relevant Admissions page for the program of your interest.

Pre-arrival COVID-19 Testing: All Syracuse University undergraduate and graduate students are required to provide proof of a negative COVID-19 test result before returning to campus (moving into on-campus housing or returning for in-person classes). This includes students who live off campus. The only exception to this requirement is for those who opted to enroll in online-only instruction and therefore will not be on campus or accessing campus facilities this fall. Learn more about pre-arrival COVID-19 testing.

Daily Health Screening Questionnaire Requirement: To comply with New York State requirements, anyone coming to campus for work or research (including faculty, staff and students) must complete an online Daily Health Screening Questionnaire prior to arriving on campus each day. Within the questionnaire, instructions are provided as to how those working on campus should proceed if they, or any member of their household, has been directed to self-isolate or quarantine or they are experiencing symptoms.

Center for Learning and Student Success (CLASS): CLASS services are being moved online. This includes academic coaching, individual tutoring and academic integrity case management, including hearings. Most, if not all, regularly scheduled group tutoring will also continue online. Details are available on the CLASS website

Financial Aid: The Office of Financial Aid & Scholarship programs has created the emergency funding page for CARES Act funding. The Office of Financial Literacy has also created a COVID-19 resource page to help students manage their finances during the pandemic.

Food and Groceries: For the most up-to-date information, please visit the Food Services website. Both the South Campus Express and West Campus Express convenience stores remain open from 10 a.m. to 4 p.m. Students can also place an online grocery order from the Bookstore’s market and receive free on-campus delivery.

Internet and Technology Support for Students: We are acutely aware that some individuals may require financial support to purchase computers/laptops for remote access and to cover internet costs. Students on financial aid who need to purchase computers for remote access because they do not have one may submit a Financial Aid Appeal to cover this cost. Contact KC Woods, associate director of financial aid, at or 315.443.1513 if you have questions.

Materials Distribution and Mail Services: The office, located at 1600 Jamesville Ave., is open from 8 a.m. to 4:30 p.m. Monday through Friday for mail/package pickup and drop-off and email/regular mail distribution. To continue receiving mail/package delivery, schedule pickups or put a hold on all mail and packages until further notice, email or call 315.443.2803. To make materials distribution arrangements, email or call 315.443.2446.

Student Employment: Email or 315.443.2268.

Summer Shuttle Schedule: The summer shuttle schedules are now available. 

Virtual Engagement Opportunities and Resources: Students can find ways to connect via online resources like the Wellness Portal for health and well-being options, the Cuse Activities portal for student activities and organization information, and the University Events Calendar for virtual events. Students can also connect to services through the Division of Enrollment and the Student ExperienceHendricks Chapel and the Center for Learning and Student Success.

Additional Resources for Students and Families

Information for International Students

ICE Issues ‘New International Student’ Guidance (July 24)

Today, U.S. Immigration and Customs Enforcement issued new guidance specific to new international students. We recognize these shifting polices continue to cause unnecessary anxiety, fear and frustration for our international student community. However, this directive should not have a significant impact on our Syracuse University students. Read full update

ICE Rescinds Directive Affecting International Students (July 14) 

Earlier today, we received notice that U.S. Immigration and Customs Enforcement (ICE) has rescinded its July 6 directive that international students who planned to enroll only in online classes would not be permitted to remain in the United States. Today’s decision to rescind this directive means that, for the fall semester, there are no restrictions on the number of online-only courses that can be taken by international students currently in the United States and no special requirement that these international students enroll in one or more in-person classes at Syracuse University. We expect guidance for international students currently abroad in the coming days. Read full update

If international students leave, what happens if their home countries prohibit return travel?

International students can request accommodations to continue their academic work for the semester online until they are able to return to the U.S. Questions about coursework should be directed to the student’s faculty members or their school or college academic advising office. International students who have questions about their Visa status or international travel may contact the Center for International Services at 315.443.2457.

What are you doing to help new international students planning to attend Syracuse University in the fall?

The University has announced the resumption of in-person classes for fall semester in an accelerated calendar and are already preparing for the arrival of our new students. We know that the visa application process is currently halted and our team continues to monitor for updates from the U.S. State Department.

Many international students planning to attend Syracuse University in the fall are already seeking the University’s support in anticipation of their arrival. As such, the Division of Enrollment and the Student Experience, particularly the Center for International Services, Academic Affairs and others are working to provide personalized support to those individuals beginning their academic careers at Syracuse later this year.

If international students leave the United States, will they be allowed to re-enter?

Currently the United States government has suspended entry into the United States of non-citizens who were physically present in any of the countries/regions listed here during the 14-day period preceding their entry or attempted entry into the United States. This means that students who leave the United States may be unable to re-enter. It is important to note that U.S. consular services are currently suspended for regular visa services.

Contact Information

Syracuse University Center for International Services: 1.315.443.2457 or

Additional Resources for Students and Families