By continuing to use this site, you agree to the use of cookies in accordance with our privacy policy.


Coronavirus Resources

For Students and Families

Student FAQs

Where do I access Blackboard?
Go to or connect through For either option, use your NetID and password to log in to Blackboard.

Does it matter what browser I use?
Yes, Chrome and Mozilla Firefox work best.

Why am I having difficulty logging in?
Check that you are using Chrome or Mozilla Firefox. Next, ensure you are using your NetID and password to log in. If you still have trouble, contact the ITS Help Desk at 315.443.2677 or

How do I find my course information?

Once you log in to Blackboard, your course will be listed under My Courses on the landing page. Click on your course name to enter the course room and access material. If needed, you also will find access to Blackboard Collaborate Ultra by entering your course room for a virtual classroom. You can find more FAQs related to Blackboard and Collaborate on Answers.

For Faculty and Staff

About the Coronavirus (COVID-19)

Ensuring Online Accessibility

The Office of Disability Services (ODS) will remain operational during the suspension of residential classes. Access counselors will be available to discuss additional accommodation requests from students. ODS will continue to support faculty in providing enhanced mitigation of course materials to students who require it. For general ODS questions, visit or email

For specific technology-related questions, please consult your school or college IT support personnel or contact the ITS Service Center. For teaching questions, the Center for Teaching and Learning Excellence also is available to support. Send questions and challenges to Your questions (and the ensuing solutions) will inform future updates.