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Student and Family Information

Latest Updates 

Removing Belongings From On-Campus Housing

Beginning on Saturday, May 30, and continuing through Sunday, June 14, Syracuse University will offer students and families three options for removing their belongings from their on-campus residences. In consultation with local health officials, the University has prepared a plan to allow a staggered move-out schedule for families who are able to return to campus. In addition, the University has developed options for students and families who will not be able to return to campus during this time. For detailed information, read the full update here.

Fall Semester to Follow Accelerated Academic Calendar

Subject to guidance from New York State and public health officials, we are planning to be open for residential instruction this fall. The fall 2020 semester is expected to follow this schedule:

  • Monday, Aug. 24: Residential instruction will begin (students living in on-campus housing will receive notification of their move-in date).
  • Tuesday, Nov. 24: Residential instruction will conclude.
  • Wednesday, Nov. 25: The in-person instructional semester will conclude, and students depart for Thanksgiving break (students will not return to campus after Thanksgiving break).
  • Monday, Nov. 30-Wednesday, Dec. 9: Review sessions, reading days and final exams will be administered virtually.

For more information, read the full update here.

Virtual Engagement Opportunities and Resources: Through the remainder of the semester, our Orange community will continue to come together virtually through activities, services and events. Students can find ways to connect via online resources like the Wellness Portal for health and well-being options, the Cuse Activities portal for student activities and organization information, and the University Events Calendar for virtual events. Students can also connect to services through the Division of Enrollment and the Student ExperienceHendricks Chapel and the Center for Learning and Student Success.

Barnes Center Services: Students seeking health care and counseling services at the Barnes Center at The Arch are asked to first call 315.443.8000 to schedule an appointment. Appointments are available Monday through Friday, 8:30 a.m. to 5 p.m. On-call services remain available after hours. Additionally, all counseling appointments will now be held over the phone.

Barnes Center Pharmacy: Starting Monday, March 30, in-person hours will be extended to Monday through Friday, 10 a.m. to 3 p.m. Phone consultation is available by calling 315.443.5691, Monday through Friday, 8:30 a.m. to 5 p.m.; staff will be on-call during weekends. For more information about services and hours, visit the Barnes Center website.

Food Services: As the result of a New York State order, Syracuse University closed its dining halls and fitness centers, effective 8 p.m., March 16. Food service, in the form of take-out options, is available to students. The latest information can be found by visiting the Food Services webpage.

Grocery and Convenience Offerings: The South Campus Express convenience store has expanded its product offerings in response to student requests. The store, which is open every day from 10 a.m. to 4 p.m., is receiving regular shipments and carries a variety of grocery and snack items. The Syracuse University Bookstore continues to add new items to its online market, and free on-campus delivery is available every Tuesday and Thursday.

Materials Distribution and Mail Services: The office, located at 1600 Jamesville Ave., is open from 8 a.m. to 4:30 p.m. Monday through Friday for mail/package pickup and drop-off and email/regular mail distribution. To continue receiving mail/package delivery, schedule pickups or put a hold on all mail and packages until further notice, email or call 315.443.2803. To make materials distribution arrangements, email or call 315.443.2446.

For Prospective Students: There is currently no disruption to the Admissions process for our residential and online degree programs. For more information on these programs, visit the relevant Admissions page for the program of your interest.

Policy on Room and Board: Syracuse University will provide a prorated reimbursement of room and board payments to students who vacate University housing. We have developed a process for students and families to request room and board refunds. To the extent there is an outstanding balance due on a student’s bursar account, the refund would be applied toward the balance first, before a refund is issued.

Internet and Technology Support for Students: We are acutely aware that some individuals may require financial support to purchase computers/laptops for remote access and to cover internet costs. Students on financial aid who need to purchase computers for remote access because they do not have one may submit a Financial Aid Appeal to cover this cost. Contact KC Woods, associate director of financial aid, at or 315.443.1513 if you have questions.

Center for Learning and Student Success (CLASS): CLASS services are being moved online. This includes academic coaching, individual tutoring and academic integrity case management, including hearings. Most, if not all, regularly scheduled group tutoring will also continue online. Details are available on the CLASS website

Student Employment: With more than 6,000 student employees, we recognize student employment provides important skill development, hands-on learning opportunities and income for our students. As such, Student Employment Services encourages on-campus employers to find remote work, where possible, for student employees who leave campus while residential instruction is suspended. Supervisors can exercise discretion in scheduling, but we ask that every effort be made to provide students who want to work with their regular weekly hours between March 23 and at least April 17. If you have questions, please contact Student Employment Services at or 315.443.2268.

Financial Services: The Office of Financial Aid & Scholarship programs has created the emergency funding page for CARES Act funding. The Office of Financial Literacy has also created a COVID-19 resource page to help students manage their finances during the pandemic.

Additional Resources for Students and Families

Information for International Students

The U.S. Immigration and Customs Enforcement Student and Exchange Visitor Program recently announced accommodations for international students studying in the United States. International students can continue their studies online and/or as distance learning in the United States or abroad without negatively impacting their student (F-1) or scholar (J-1) status. Student immigration records maintained by the Center for International Services will remain active as long as students continue to remain registered full time. Any questions or concerns regarding your status may be directed to

We appreciate and recognize that many of our students will be unable to travel home as they had previously planned. We are working with our schools and colleges, and with others to help accommodate the evolving needs of this important part of our campus community. Our international students continue to worry about their family, friends and loved ones from afar.

The Center for International Services continues to offer care and support to these students. It can be reached by calling 315.443.2457 or email

If international students leave, what happens if their home countries prohibit return travel?

International students can request accommodations to continue their academic work for the semester online until they are able to return to the U.S. Questions about coursework should be directed to the student’s faculty members or their school or college academic advising office. International students who have questions about their Visa status or international travel may contact the Center for International Services at 315.443.2457.

How will you support international students who may be unable or unwilling to return home during the summer due to the virus?

For our graduating seniors, we are working to build pathways to graduate enrollment, allowing them to keep their visas and advance their education. For matriculated students, we are identifying summer housing, classes and work opportunities, should they choose to stay in Syracuse.

What are you doing to help new international students planning to attend Syracuse University in the fall?

While we still have more than two months left in the Spring 2020 semester, we are already preparing for the arrival of our new students. Many international students planning to attend Syracuse University in the fall are already seeking the University’s support in anticipation of their arrival. As such, Student Experience, particularly the Center for International Services, Academic Affairs and others are working to provide personalized support to those individuals beginning their academic careers at Syracuse later this year.

If international students leave the United States, will they be allowed to re-enter?

Currently the United States government has suspended entry into the United States of non-citizens who were physically present in Iran or China during the 14-day period preceding their entry or attempted entry into the United States. This means that students who leave the United States may be unable to re-enter. It is important to note that U.S. consular services in China are currently suspended for regular visa services, including the US. Embassy in Beijing and the U.S. Consulates in Chengdu, Guangzhou, Shanghai and Shenyang.

Additional Resources for Students and Families